Cookies | United Utilities

Not Found

Prepare for winter | United Utilities

United Utilities - Water for the North West

United Utilities - Understanding your bill

Billing FAQ | United Utilities

Leaky Loos | United Utilities

Contact us | United Utilities

New Customer | United Utilities

Frozen pipes | United Utilities

All interactive components on a page, such as buttons or menus, should be far enough apart 
from other interactive areas, to avoid them being used by mistake. 

This ensures people with motor impairments can easily click or tap on the right element.

## Methodology

This check is run on both the mobile and desktop versions of every page. Results
for each may differ.

1. All interactive elements are identified, including buttons, links, and form controls.
2. If an element is not normally visible, it is ignored. This includes elements which
   are positioned offscreen or cropped (e.g. for 'screen-reader only' text).
3. If an element is larger than 24 CSS pixels in both dimensions, it passes.
4. Otherwise, the element is compared to all other elements on the page.
5. The minimum horizontal gap between the element is calculated as 24 CSS pixels,  
   minus the width of the element.
6. The minimum vertical gap between the element is calculated as 24 CSS pixels,  
   minus the height of the element.
7. If another element falls within the minimum horizontal or vertical gap, the 
   element fails, unless both are links that point to the same place.

## Further reading

This is part of the draft WCAG 2.2 specification and is subject to change.

* [Target Size (Minimum)](https://w3c.github.io/wcag/understanding/target-size-minimum.html)

ensure-minimum-target-size

January 2025

December 2024

United Utilities

Title / URL	Issues
Cookies \| United Utilitieswww.unitedutilities.com/privacy/cookies/	22
Not Foundwww.unitedutilities.com/invented-url-for-404-page	19
Prepare for winter \| United Utilitieswww.unitedutilities.com/help-and-support/winter/prepare-for-winter/	10
United Utilities - Water for the North Westwww.unitedutilities.com/	10
United Utilities - Understanding your billwww.unitedutilities.com/my-account/your-bill/understanding-your-bill/	10
Billing FAQ \| United Utilitieswww.unitedutilities.com/my-account/your-bill/billing-faqs/	10
Leaky Loos \| United Utilitieswww.unitedutilities.com/help-and-support/save-water/leakyloo/	10
Contact us \| United Utilitieswww.unitedutilities.com/help-and-support/contact-us/	10
New Customer \| United Utilitieswww.unitedutilities.com/my-account/moving-home/a-new-customer/	10
Frozen pipes \| United Utilitieswww.unitedutilities.com/help-and-support/winter/frozen-pipes/	10

Ensure interactive components are far enough apart

United Utilities

Where this issue has occurred