2023-2024-Annual-Complaints-Performance-and-Service-Improvement-Report.pdf

SELF-ASSEMENT AGAINST THE COMPLAINT HANDLING CODE

HOUSING OMBUDSMAN cOMPLIANCE policIES

Your details

Response-to-Housing-Ombudsman.pdf

Ensure that PDF documents specifies headings for accessibility.

## What this means

Specifying headings in a PDF involves clearly defining tagged heading elements within 
the document. These headings are used to structure the content, similar to how headings 
are used in web content (like HTML). 

## Why it matters

1. **Accessibility**: Headings are crucial for screen readers and other assistive technologies. They allow users with visual impairments to navigate the document more easily.
2. **Document Structure**: Clearly defined headings help in organizing the content, making it more understandable and navigable for all users.
3. **Search Efficiency**: Proper headings improve the document's searchability, enabling users to find information more quickly.

## How to fix

1. **Use Styles in Document Creation**: When creating a document, use heading styles (like Heading 1, Heading 2, etc.) in your word processor before converting it to a PDF.
2. **Edit Existing PDFs**: If your PDF is already created, use a PDF editor to add or modify heading tags. Ensure that the headings are in a logical hierarchical order.

## Testing Methodology

Silktide flags PDFs that don't contain a single tagged heading.

## Further Reading

- [WCAG PDF9](https://www.w3.org/TR/WCAG20-TECHS/pdf.html#PDF9)
- [Creating Accessible PDFs](https://www.adobe.com/accessibility/pdf/pdf-accessibility-overview.html)
- [PDF Accessibility - Defining PDF Accessibility](https://www.webaim.org/techniques/acrobat/)

Title / URL	Issues
2023-2024-Annual-Complaints-Performance-and-Service-Improvement-Report.pdf25thavenue.org/wp-content/uploads/2025/02/2023-2024-Annual-Complaints-Performance-and-Service-Improvement-Report.pdf	1
SELF-ASSEMENT AGAINST THE COMPLAINT HANDLING CODE25thavenue.org/wp-content/uploads/2025/02/Self-Assessment-Against-the-Complaint-Handling-Code.pdf	1
HOUSING OMBUDSMAN cOMPLIANCE policIES25thavenue.org/wp-content/uploads/2025/02/Housing-Ombusman-Complaint-Policy.pdf	1
Your details25thavenue.org/wp-content/uploads/2025/02/complaint-form.pdf	1
Response-to-Housing-Ombudsman.pdf25thavenue.org/wp-content/uploads/2025/02/Response-to-Housing-Ombudsman.pdf	1

Specify headings for every PDF

Twenty-Fifth Avenue Ltd

Where this issue has occurred