Contact Us | ServiceNow

Products by Category - ServiceNow

ITAM – IT Asset Management – ServiceNow

ServiceNow Partner Program

Customer Workflows – ServiceNow

Employee Workflows - ServiceNow

Healthcare Business Intelligence Solutions - ServiceNow

Digital Workflow Solutions for Government - ServiceNow

First time visit: View without clicking anything

Admin Center – ServiceNow

Lists (e.g., `<ul>` or `<ol>`) should only contain list items (`<li>`) as a direct descendant 
to ensure that screen readers can accurately report the amount of items contained in the list. 

## Example

In the following example, some screen readers would say this list has two items, instead of 
four: 

```html
<ul>
    <div class="some_class">
        <li>Example 1</li>
    </div>
    <div class="some_other_class">
        <li>Example 2</li>
        <li>Example 3</li>
        <li>Example 4</li>
    </div>
</ul>
```

To fix this, you would need to remove the `<div class="some_class">` and 
`<div class="some_other_class>` elements and ensure only `<li>` list items remain.

## Further reading

The [formal specification for the list element](https://developer.mozilla.org/en-US/docs/Web/HTML/Element/ul)
shows what is and is not permitted inside an `<ul>` and `<ol>`.

See [Technique H88](https://www.w3.org/TR/WCAG20-TECHS/H88.html) for more information.

list-not-following-semantics

June 2025

May 2025

ServiceNow

Title / URL	Issues
Contact Us \| ServiceNowwww.servicenow.com/contact-us.html	36
Products by Category - ServiceNowwww.servicenow.com/products-by-category.html	25
ITAM – IT Asset Management – ServiceNowwww.servicenow.com/products/it-asset-management.html	25
ServiceNow Partner Programwww.servicenow.com/partners.html	23
Customer Workflows – ServiceNowwww.servicenow.com/workflows/customer-workflows.html	21
Employee Workflows - ServiceNowwww.servicenow.com/workflows/employee-workflows.html	21
Healthcare Business Intelligence Solutions - ServiceNowwww.servicenow.com/solutions/industry/healthcare.html	21
Digital Workflow Solutions for Government - ServiceNowwww.servicenow.com/solutions/industry/gov.html	21
First time visit: View without clicking anythingwww.servicenow.com/	21
Admin Center – ServiceNowwww.servicenow.com/products/admin-center.html	21

Ensure lists are marked up correctly

ServiceNow

Where this issue has occurred