Now Platform: Unleashing AI Potential - ServiceNow

ServiceNow - Put AI to Work

Service Observability – ServiceNow

Customer Relationship Management (CRM) - ServiceNow

ServiceNow Impact - Customer Success

First time visit: View without clicking anything

Page not found | ServiceNow

ServiceNow AI - Put AI to Work for People

AI Agents - ServiceNow 

IT Service Management (ITSM) - ServiceNow  

When specifying accessible names via `aria-labelledby`, ensure that the 
label elements exist.

## Explanation

Accessible names are required for many parts of a page, including form controls.
One way to accomplish this is to use `aria-labelledby` to specify the ID or IDs of 
other elements which contain a label. For example:

```html
<h2 id="dialog-labell">Important message!</h2>
<dialog aria-labelledby="dialog-label">
```

In this example, the `aria-labelledby` for the `<dialog>` points to an ID of `dialog-label`,
which doesn't exist. The heading it refers to instead has an ID of `dialog-labell`, presumably 
a typo.

## Why this matters

It isn't usually clear when an accessible name is broken, even during user testing.

This check helps to identify where an element clearly intended to have a label, but
that label is missing.

When a label is broken, it may be impossible for a user of assistive technologies
to understand what that element does.

missing-aria-labelled-by

September 2025

August 2025

ServiceNow

Title / URL	Issues
Now Platform: Unleashing AI Potential - ServiceNowwww.servicenow.com/now-platform.html	2
ServiceNow - Put AI to Workwww.servicenow.com/	2
Service Observability – ServiceNowwww.servicenow.com/products/observability.html	2
Customer Relationship Management (CRM) - ServiceNowwww.servicenow.com/solutions/crm.html	2
ServiceNow Impact - Customer Successwww.servicenow.com/impact.html	2
First time visit: View without clicking anythingwww.servicenow.com/	2
Page not found \| ServiceNowwww.servicenow.com/invented-url-for-404-page	2
ServiceNow AI - Put AI to Work for Peoplewww.servicenow.com/ai.html	2
AI Agents - ServiceNow www.servicenow.com/products/ai-agents.html	2
IT Service Management (ITSM) - ServiceNow  www.servicenow.com/products/itsm.html	2

Fix missing ARIA label IDs

ServiceNow

Where this issue has occurred