Contact Us | ServiceNow

ServiceNow - Mettez l’IA à votre service

ServiceNow Impact - Customer Success

ServiceNow - Haz que la IA trabaje

ServiceNow - Put AI to Work

Customer Relationship Management (CRM) - ServiceNow

ServiceNow - Pon la IA a tu servicio

ServiceNow — Coloque a IA para trabalhar

ServiceNow - Zet AI aan het werk

Lists (e.g., `<ul>` or `<ol>`) should only contain list items (`<li>`) as a direct descendant 
to ensure that screen readers can accurately report the amount of items contained in the list. 

## Example

In the following example, some screen readers would say this list has two items, instead of 
four: 

```html
<ul>
    <div class="some_class">
        <li>Example 1</li>
    </div>
    <div class="some_other_class">
        <li>Example 2</li>
        <li>Example 3</li>
        <li>Example 4</li>
    </div>
</ul>
```

To fix this, you would need to remove the `<div class="some_class">` and 
`<div class="some_other_class>` elements and ensure only `<li>` list items remain.

## Further reading

The [formal specification for the list element](https://developer.mozilla.org/en-US/docs/Web/HTML/Element/ul)
shows what is and is not permitted inside an `<ul>` and `<ol>`.

See [Technique H88](https://www.w3.org/TR/WCAG20-TECHS/H88.html) for more information.

list-not-following-semantics

September 2025

August 2025

ServiceNow

Title / URL	Issues
Contact Us \| ServiceNowwww.servicenow.com/contact-us.html	17
ServiceNow - Mettez l’IA à votre servicewww.servicenow.com/fr/	7
ServiceNow Impact - Customer Successwww.servicenow.com/impact.html	7
ServiceNow - Haz que la IA trabajewww.servicenow.com/latam/	7
ServiceNow - Put AI to Workwww.servicenow.com/it/	7
Customer Relationship Management (CRM) - ServiceNowwww.servicenow.com/solutions/crm.html	7
ServiceNow - Pon la IA a tu serviciowww.servicenow.com/es/	7
ServiceNow — Coloque a IA para trabalharwww.servicenow.com/br/	7
ServiceNow - Put AI to Workwww.servicenow.com/	7
ServiceNow - Zet AI aan het werkwww.servicenow.com/nl/	7

Ensure lists are marked up correctly

ServiceNow

Where this issue has occurred