Contact Us | ServiceNow

ServiceNow - Put AI to Work

Customer Relationship Management (CRM) - ServiceNow

ServiceNow - Mettez l’IA à votre service

ServiceNow Impact - Customer Success

ServiceNow AI Platform - ServiceNow

First time visit: View without clicking anything

ServiceNow AI - Put AI to Work for People

IT Service Management (ITSM) - ServiceNow  

RaptorDB - ServiceNow

People using screen readers are not able to see the layout of a form. To make forms
accessible, they must define explicit text labels for each form control. 

Usually the best solution is to use a `<label>` element. The label may be linked to 
by the form control:

```html
<label for="name">Full name</label>
<input type="name" id="name">
```

or the `<label>` can be wrapped around the form control:

```html
<label>
    Full name <input type="name">
</label>
```

Buttons are different, as their labels are specified by the code for the button, e.g.

```html
<input type="submit" value="Send message">
<button>Send message</button>
```

Alternatively ARIA attributes, such as `aria-label` may be used, but this information
will not be conveyed to visual users. For more information, see [W3C's guide to labeling controls](https://www.w3.org/WAI/tutorials/forms/labels/).

Hidden input fields (`<input type="hidden">`) do not require labels.
Note that the `placeholder` attribute 
[should not be used as an alternative to a label](https://www.w3.org/TR/html/sec-forms.html#the-placeholder-attribute),
nor should the `title` attribute.

## Custom roles

Note that this check considers the underlying accessible role of an element, which can be 
different from the tag itself.

For example, this `<div>` has a `role` of `button`, and so is expected to have a label, like
a button would.

```html
<div role="button"></div>
```

form-control-labels

August 2025

July 2025

ServiceNow

	Title / URL	Issues
	Contact Us \| ServiceNowwww.servicenow.com/contact-us.html	3
	ServiceNow - Put AI to Workwww.servicenow.com/	2
	Customer Relationship Management (CRM) - ServiceNowwww.servicenow.com/solutions/crm.html	2
	ServiceNow - Mettez l’IA à votre servicewww.servicenow.com/fr/	2
	ServiceNow Impact - Customer Successwww.servicenow.com/impact.html	2
	ServiceNow AI Platform - ServiceNowwww.servicenow.com/now-platform.html	2
	First time visit: View without clicking anythingwww.servicenow.com/	2
	ServiceNow AI - Put AI to Work for Peoplewww.servicenow.com/ai.html	2
	IT Service Management (ITSM) - ServiceNow  www.servicenow.com/products/itsm.html	2
	RaptorDB - ServiceNowwww.servicenow.com/products/raptordb.html	2

Ensure form controls have labels

ServiceNow

Where this issue has occurred