Help & Support - Rogers

Mobility and Phone Plan Support - Rogers

Mobile, Internet, TV, Home Monitoring, Home phone - Rogers

First time visit: View without clicking anything

TV Plans - Home TV Packages - Rogers

Home Security - Self Protect 24/7 Smart Monitoring - Rogers

404—Oops! We dropped the call.

Rogers Xfinity App TV: Stream Live TV, News and more - Rogers

Rogers Xfinity Streaming: Streaming Services All in One Place - Rogers

All controls on the page - including links, buttons, and fields - should show when 
they have been selected by the keyboard.

You can confirm this yourself by loading a webpage and using the Tab key to navigate 
through it. Anything you can select should alter its appearance when selected. 
For example, a text field might change color, or have a distinctive border applied. 

This is default behavior for all standard web controls, and so if this issue is appearing
it is because this default behavior has been disabled. Or alternatively, if you have written
your own custom controls, these will need styling to support focus states.

## How to fix

Links and form controls typically define an `outline` CSS style, which ensures
they are highlighted automatically, for example:

```css
input:focus (outline: 2px solid red);
``` 

If you choose to override or disable the default `outline`, you should specify an accessible 
alternative, such as a border or background color.

### Elements appear to change in the browser

Focus states should be defined in CSS alone, and not require JavaScript to work.

Try disabling JavaScript on the page, and see if focus is still visible. If it not,
then the focus state won't work with assistive technologies that don't have a physical
keyboard, e.g. mobile phones.

Some more unusual means of implementing a focus state cannot be detected or measured
automatically. These include:

* Focus implemented via pseudo-elements - such as `::after` or `::before`.
* Focus using `:focus-within` (JavaScript current provides no way to access these).
* Focus cascaded to child elements, e.g. a `<span>` inside an `<a>` tag. We detect
  some of these cases, but there are variations that we cannot detect.

Currently, there is no practical way to assess these focus states automatically.

### Unexpected elements are focusable

You may be surprised to see tags like `<div>` or `<span>` being shown as focusable.
If an element has a `tabindex` of 0 or higher, it becomes focusable. Any HTML tag can be made 
focusable in this way, this is so that custom controls (e.g. your own drop-down menus, or 
sliders) can support keyboard navigation. [Learn more about tabindex on MDN](https://developer.mozilla.org/en-US/docs/Web/HTML/Global_attributes/tabindex).

## Further reading

* [WCAG 2.4.7](https://www.w3.org/WAI/WCAG22/Understanding/focus-visible.html)

ensure-focus-is-visible

May 2025

April 2025

Rogers Communications Inc.

Title / URL	Issues
Help & Support - Rogerswww.rogers.com/support?icid=R_COR_JOR_VZDKTX	14
Mobility and Phone Plan Support - Rogerswww.rogers.com/support/mobility?icid=R_COR_JOR_35JERK	11
Mobile, Internet, TV, Home Monitoring, Home phone - Rogerswww.rogers.com/	9
First time visit: View without clicking anythingwww.rogers.com/	8
TV Plans - Home TV Packages - Rogerswww.rogers.com/tv-plans?icid=R_IGN_ICH_7EBNXV	4
Home Security - Self Protect 24/7 Smart Monitoring - Rogerswww.rogers.com/home-security?icid=R_IGN_3IG_4FC49V	4
Home Security - Self Protect 24/7 Smart Monitoring - Rogerswww.rogers.com/home-security?icid=R_SHM_CNL_9E47IH	4
404—Oops! We dropped the call.www.rogers.com/404/	4
Rogers Xfinity App TV: Stream Live TV, News and more - Rogerswww.rogers.com/internet/app-tv?icid=R_RES_AON_YZL78B	4
Rogers Xfinity Streaming: Streaming Services All in One Place - Rogerswww.rogers.com/streaming?icid=R_COR_JOR_OWZLBD	4

Ensure controls change appearance when they are selected

Rogers Communications Inc.

Where this issue has occurred