PayPal Contact Us | Ireland

Fraud Protection | Enterprise Risk Management | PayPal IE

PayPal Enterprise | Enterprise Payment Solutions | PayPal IE

Manage Risk | Fraud Protection | PayPal IE

Enterprise Payment Platform | PayPal Enterprise | PayPal IE

Business Solutions | Online Payment Solutions | PayPal IE

Make Payments | PayPal Business Payments | PayPal IE

PayPal Business | Merchant Services for SMBs | PayPal IE

When selecting a user interface component with the keyboard, the focus indicator must 
not be completely obscured by anything in front of it.

## Why this matters

When using a keyboard, it is important that the user can see where they are on the page.
If the focus indicator is obscured, the user may not know where they are, and may not
be able to interact with the page.

## Examples

Most common examples include:

* Banners at the top or bottom of the page, such as cookie banners
* Fixed navigation bars
* Fixed footers
* Popup modals, such as cookie consent modals

## How to fix

With elements that cover part of the screen, such as cookie banners, ensure
that the user can scroll to see any content behind the banner, without having to close
the banner.

With popup modals, it should usually be impossible to focus anything behind the modal.
Most common modal frameworks will automatically trap focus within the modal, so that
this is impossible. Example: [Bootstrap Modal](https://getbootstrap.com/docs/5.2/components/modal/#live-demo).

## Further reading

This is part of the draft WCAG 2.2 specification and is subject to change.

* [WCAG 2.4.12](https://www.w3.org/WAI/WCAG22/Understanding/focus-not-obscured.html)

ensure-focus-is-not-obscured-minimum

June 2024

May 2024

PayPal

Title / URL	Issues
PayPal Contact Us \| Irelandwww.paypal.com/ie/smarthelp/contact-us	24
Fraud Protection \| Enterprise Risk Management \| PayPal IEwww.paypal.com/ie/enterprise/manage-risk	1
PayPal Enterprise \| Enterprise Payment Solutions \| PayPal IEwww.paypal.com/ie/enterprise	1
Manage Risk \| Fraud Protection \| PayPal IEwww.paypal.com/ie/business/manage-risk	1
Enterprise Payment Platform \| PayPal Enterprise \| PayPal IEwww.paypal.com/ie/enterprise/platform	1
Business Solutions \| Online Payment Solutions \| PayPal IEwww.paypal.com/ie/business/solutions	1
Make Payments \| PayPal Business Payments \| PayPal IEwww.paypal.com/ie/business/make-payments	1
PayPal Business \| Merchant Services for SMBs \| PayPal IEwww.paypal.com/ie/business	1

Ensure focus is not fully obscured

PayPal

Where this issue has occurred