High bills

Northumbrian Water | Supplying water and Sewerage Services in the North East of England

Managing your account

Create a new account to manage your account online

Business customers

Make a payment

Students moving home

Building and developing

Moving home

Pay with Direct Debit

Lists (e.g., `<ul>` or `<ol>`) should only contain list items (`<li>`) as a direct descendant 
to ensure that screen readers can accurately report the amount of items contained in the list. 

## Example

In the following example, some screen readers would say this list has two items, instead of 
four: 

```html
<ul>
    <div class="some_class">
        <li>Example 1</li>
    </div>
    <div class="some_other_class">
        <li>Example 2</li>
        <li>Example 3</li>
        <li>Example 4</li>
    </div>
</ul>
```

To fix this, you would need to remove the `<div class="some_class">` and 
`<div class="some_other_class>` elements and ensure only `<li>` list items remain.

## Further reading

The [formal specification for the list element](https://developer.mozilla.org/en-US/docs/Web/HTML/Element/ul)
shows what is and is not permitted inside an `<ul>` and `<ol>`.

See [Technique H88](https://www.w3.org/TR/WCAG20-TECHS/H88.html) for more information.

list-not-following-semantics

January 2026

December 2025

Northumbrian Water

Title / URL	Issues
High billswww.nwl.co.uk/myaccount/high-bills/	1
Northumbrian Water \| Supplying water and Sewerage Services in the North East of Englandwww.nwl.co.uk/invented-url-for-404-page	1
Managing your accountwww.nwl.co.uk/myaccount/managing-account/	1
Create a new account to manage your account onlinewww.nwl.co.uk/register/	1
Business customerswww.nwl.co.uk/business/	1
Make a paymentwww.nwl.co.uk/non-logged-payment/	1
Students moving homewww.nwl.co.uk/moving/students/	1
Building and developingwww.nwl.co.uk/developers/	1
Moving homewww.nwl.co.uk/moving/move-in-page/?step=1	1
Pay with Direct Debitwww.nwl.co.uk/setup-direct-debit/	1

Ensure lists are marked up correctly

Northumbrian Water

Where this issue has occurred