Building and developing

High bills

Northumbrian Water | Supplying water and Sewerage Services in the North East of England

Managing your account

Create a new account to manage your account online

Business customers

Make a payment

Moving day checklist

Moving home

Pay with Direct Debit

The purpose of a link should be clear from the text inside the link. Links like "learn more" are
not helpful to users with assistive technology.

Links should also avoid redundantly saying that they are links, e.g. "link to page" as screen
readers will read these out with the word "link" added, e.g. "link link to page".

Exceptions to these rules are allowed where the purpose of a link would be ambiguous to users 
in general.

link-purpose-a

January 2026

December 2025

Northumbrian Water

Title / URL	Issues
Building and developingwww.nwl.co.uk/developers/	2
High billswww.nwl.co.uk/myaccount/high-bills/	1
Northumbrian Water \| Supplying water and Sewerage Services in the North East of Englandwww.nwl.co.uk/invented-url-for-404-page	1
Managing your accountwww.nwl.co.uk/myaccount/managing-account/	1
Create a new account to manage your account onlinewww.nwl.co.uk/register/	1
Business customerswww.nwl.co.uk/business/	1
Make a paymentwww.nwl.co.uk/non-logged-payment/	1
Moving day checklistwww.nwl.co.uk/moving/moving-day-checklist/	1
Moving homewww.nwl.co.uk/moving/move-in-page/?step=1	1
Pay with Direct Debitwww.nwl.co.uk/setup-direct-debit/	1

Ensure links explain their purpose

Northumbrian Water

Where this issue has occurred