Refunds & ticket changes | LNER | LNER

About us | LNER: Train Operator on East Coast Mainline | LNER

Support | LNER

Travelling with LNER | LNER

Register or sign in to your LNER account | LNER

All About Cookies on lner.co.uk | LNER

Where we go | LNER

Make The Most Of Your Train Travel | LNER

Ombudsman | LNER

The Accessibility Promise | LNER

Users must be able to magnify the contents of a web page by up to 200%. In modern 
browsers this is almost always possible unless the page chooses to disable it.

Websites should avoid using the meta viewport tag to disable pinch-to-zoom. This behavior
is highly discouraged for accessibility and usability on mobile devices.

Generally the code causing this issue looks like this:

```html
<meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=no" />
```

Here the use of `user-scaleable=no` asks the browser not to allow user zoom. 

iOS no longer allows websites to disable pinch-to-zoom, and ignores this part of the
viewport tag. Therefore to replicate this issue you must use an Android device.

ensure-text-can-resize

January 2026

December 2025

London North Eastern Railway

Title / URL	Issues
Refunds & ticket changes \| LNER \| LNERwww.lner.co.uk/support/refunds/	1
About us \| LNER: Train Operator on East Coast Mainline \| LNERwww.lner.co.uk/about-us/	1
Support \| LNERwww.lner.co.uk/support/	1
Travelling with LNER \| LNERwww.lner.co.uk/travel-information/	1
Register or sign in to your LNER account \| LNERwww.lner.co.uk/quick-registration/?redirect=%2Fmy-account%2F	1
All About Cookies on lner.co.uk \| LNERwww.lner.co.uk/footer/cookies/	1
Where we go \| LNERwww.lner.co.uk/destinations/	1
Make The Most Of Your Train Travel \| LNERwww.lner.co.uk/our-trains/	1
Ombudsman \| LNERwww.lner.co.uk/support/ombudsman/	1
The Accessibility Promise \| LNERwww.lner.co.uk/footer/accessibility/	1

Ensure pinch-to-zoom is enabled

London North Eastern Railway

Where this issue has occurred