Banking Customer Service | KeyBank

KeyBank | Banking, Credit Cards, Mortgages, and Loans

First time visit: View without clicking anything

Open a Bank Account Online | Checking, Savings & More | KeyBank

About Key | KeyBank

Key Private Banking & Wealth Management | Key Private Bank

Thinking Retirement | Key Private Bank

All About Business | Key Private Bank

Small Business Solutions | KeyBank

Our Insights

When specifying accessible names via `aria-labelledby`, ensure that the 
label elements exist.

## Explanation

Accessible names are required for many parts of a page, including form controls.
One way to accomplish this is to use `aria-labelledby` to specify the ID or IDs of 
other elements which contain a label. For example:

```html
<h2 id="dialog-labell">Important message!</h2>
<dialog aria-labelledby="dialog-label">
```

In this example, the `aria-labelledby` for the `<dialog>` points to an ID of `dialog-label`,
which doesn't exist. The heading it refers to instead has an ID of `dialog-labell`, presumably 
a typo.

## Why this matters

It isn't usually clear when an accessible name is broken, even during user testing.

This check helps to identify where an element clearly intended to have a label, but
that label is missing.

When a label is broken, it may be impossible for a user of assistive technologies
to understand what that element does.

missing-aria-labelled-by

September 2025

August 2025

KeyCorp

Title / URL	Issues
Banking Customer Service \| KeyBankwww.key.com/about/customer-service.html	13
KeyBank \| Banking, Credit Cards, Mortgages, and Loanswww.key.com/personal/index.html	7
First time visit: View without clicking anythingwww.key.com/personal/index.html	7
Open a Bank Account Online \| Checking, Savings & More \| KeyBankwww.key.com/personal/open-an-account.html	5
About Key \| KeyBankwww.key.com/about/index.html	4
Key Private Banking & Wealth Management \| Key Private Bankwww.key.com/kpb/index.html	4
Thinking Retirement \| Key Private Bankwww.key.com/kpb/your-life/thinking-retirement.html	1
All About Business \| Key Private Bankwww.key.com/kpb/your-life/all-about-business.html	1
Small Business Solutions \| KeyBankwww.key.com/small-business/index.html	1
Our Insightswww.key.com/kpb/our-insights/index.html	1

Fix missing ARIA label IDs

KeyCorp

Where this issue has occurred