First time visit: View without clicking anything

Open a Bank Account Online | Checking, Savings & More | KeyBank

KeyBank | Banking, Credit Cards, Mortgages, and Loans

Small Business Solutions | KeyBank

Businesses & Institutions | Key

Banking Customer Service | KeyBank

User Agreement | KeyBank

About Key | KeyBank

Careers | KeyBank

Banking Security | KeyBank

Lists (e.g., `<ul>` or `<ol>`) should only contain list items (`<li>`) as a direct descendant 
to ensure that screen readers can accurately report the amount of items contained in the list. 

## Example

In the following example, some screen readers would say this list has two items, instead of 
four: 

```html
<ul>
    <div class="some_class">
        <li>Example 1</li>
    </div>
    <div class="some_other_class">
        <li>Example 2</li>
        <li>Example 3</li>
        <li>Example 4</li>
    </div>
</ul>
```

To fix this, you would need to remove the `<div class="some_class">` and 
`<div class="some_other_class>` elements and ensure only `<li>` list items remain.

## Further reading

The [formal specification for the list element](https://developer.mozilla.org/en-US/docs/Web/HTML/Element/ul)
shows what is and is not permitted inside an `<ul>` and `<ol>`.

See [Technique H88](https://www.w3.org/TR/WCAG20-TECHS/H88.html) for more information.

list-not-following-semantics

January 2026

December 2025

KeyCorp

Title / URL	Issues
First time visit: View without clicking anythingwww.key.com/personal/index.html	26
Open a Bank Account Online \| Checking, Savings & More \| KeyBankwww.key.com/personal/open-an-account.html	26
KeyBank \| Banking, Credit Cards, Mortgages, and Loanswww.key.com/personal/index.html	26
Small Business Solutions \| KeyBankwww.key.com/small-business/index.html	18
Businesses & Institutions \| Keywww.key.com/businesses-institutions/index.html	14
Banking Customer Service \| KeyBankwww.key.com/about/customer-service.html	7
User Agreement \| KeyBankwww.key.com/about/misc/user-agreement.html	7
About Key \| KeyBankwww.key.com/about/index.html	7
Careers \| KeyBankwww.key.com/about/careers.html	7
Banking Security \| KeyBankwww.key.com/about/security/privacy-security.html	7

Ensure lists are marked up correctly

KeyCorp

Where this issue has occurred