About us | ING

Sustainability approach | ING

Purpose and values | ING

Our own operations | ING

Climate action | ING

Sustainable business | ING

Tax principles | ING

Customer value | ING

Art & sponsoring | ING

Diversity, inclusion and belonging | ING

Users must be able to magnify the contents of a web page by up to 200%. In modern 
browsers this is almost always possible unless the page chooses to disable it.

Websites should avoid using the meta viewport tag to disable pinch-to-zoom. This behavior
is highly discouraged for accessibility and usability on mobile devices.

Generally the code causing this issue looks like this:

```html
<meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=no" />
```

Here the use of `user-scaleable=no` asks the browser not to allow user zoom. 

iOS no longer allows websites to disable pinch-to-zoom, and ignores this part of the
viewport tag. Therefore to replicate this issue you must use an Android device.

ensure-text-can-resize

June 2025

May 2025

ING Groep N.V.

	Title / URL	Issues
	About us \| INGwww.ing.com/About-us.htm	1
	Sustainability approach \| INGwww.ing.com/Sustainability/Sustainability-approach.htm	1
	Purpose and values \| INGwww.ing.com/About-us/Purpose-and-values.htm	1
	Our own operations \| INGwww.ing.com/Sustainability/Our-own-operations.htm	1
	Climate action \| INGwww.ing.com/Sustainability/Climate-action.htm	1
	Sustainable business \| INGwww.ing.com/Sustainability/Sustainable-business.htm	1
	Tax principles \| INGwww.ing.com/About-us/Compliance/Tax-principles.htm	1
	Customer value \| INGwww.ing.com/About-us/Customer-value.htm	1
	Art & sponsoring \| INGwww.ing.com/About-us/Art-sponsoring.htm	1
	Diversity, inclusion and belonging \| INGwww.ing.com/About-us/Diversity-inclusion-and-belonging.htm	1

Ensure pinch-to-zoom is enabled

ING Groep N.V.

Where this issue has occurred