Unregistered Easement Inquiries | Hydro One

Rates and Billing | Hydro One

Request a Service | Hydro One

Sustainability at Hydro One

Power Outages and Safety | Hydro One

Summary Billing

outage alerts

Farmers

Saving Money and Energy | Hydro One

Business Services | Hydro One

Users must be able to magnify the contents of a web page by up to 200%. In modern 
browsers this is almost always possible unless the page chooses to disable it.

Websites should avoid using the meta viewport tag to disable pinch-to-zoom. This behavior
is highly discouraged for accessibility and usability on mobile devices.

Generally the code causing this issue looks like this:

```html
<meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=no" />
```

Here the use of `user-scaleable=no` asks the browser not to allow user zoom. 

iOS no longer allows websites to disable pinch-to-zoom, and ignores this part of the
viewport tag. Therefore to replicate this issue you must use an Android device.

ensure-text-can-resize

June 2025

May 2025

Hydro One Limited

	Title / URL	Issues
	Unregistered Easement Inquiries \| Hydro Onewww.hydroone.com/unregistered-easement-inquiries	1
	Rates and Billing \| Hydro Onewww.hydroone.com/rates-and-billing	1
	Request a Service \| Hydro Onewww.hydroone.com/request-a-service	1
	Sustainability at Hydro Onewww.hydroone.com/sustainability/	1
	Power Outages and Safety \| Hydro Onewww.hydroone.com/power-outages-and-safety	1
	Summary Billingwww.hydroone.com/myaccount/summary-billing-signup	1
	outage alertswww.hydroone.com/request-a-service/outage-alerts	1
	Farmerswww.hydroone.com/business-services/farmers	1
	Saving Money and Energy \| Hydro Onewww.hydroone.com/saving-money-and-energy	1
	Business Services \| Hydro Onewww.hydroone.com/business-services	1

Ensure pinch-to-zoom is enabled

Hydro One Limited

Where this issue has occurred