October 2020 - Housing Ombudsman

Faulty door entry system | Housing Ombudsman Service

Meet the Ombudsman events - Housing Ombudsman

Contact us | Housing Ombudsman Service

April 2020 - Housing Ombudsman

September 2022 - Housing Ombudsman

Decisions Archive - Page 2 of 600 - Housing Ombudsman

November 2023 - Housing Ombudsman

January 2023 - Housing Ombudsman

August 2021 - Housing Ombudsman

When selecting a user interface component with the keyboard, the focus indicator must 
not be completely obscured by anything in front of it.

## Why this matters

When using a keyboard, it is important that the user can see where they are on the page.
If the focus indicator is obscured, the user may not know where they are, and may not
be able to interact with the page.

## Examples

Most common examples include:

* Banners at the top or bottom of the page, such as cookie banners
* Fixed navigation bars
* Fixed footers
* Popup modals, such as cookie consent modals

## How to fix

With elements that cover part of the screen, such as cookie banners, ensure
that the user can scroll to see any content behind the banner, without having to close
the banner.

With popup modals, it should usually be impossible to focus anything behind the modal.
Most common modal frameworks will automatically trap focus within the modal, so that
this is impossible. Example: [Bootstrap Modal](https://getbootstrap.com/docs/5.2/components/modal/#live-demo).

## Further reading

This is part of the draft WCAG 2.2 specification and is subject to change.

* [WCAG 2.4.12](https://www.w3.org/WAI/WCAG22/Understanding/focus-not-obscured.html)

ensure-focus-is-not-obscured-minimum

June 2024

May 2024

Housing Ombudsman

Title / URL	Issues
October 2020 - Housing Ombudsmanwww.housing-ombudsman.org.uk/2020/10/	1
Faulty door entry system \| Housing Ombudsman Servicewww.housing-ombudsman.org.uk/2023/11/15/faulty-door-entry-system/	1
Meet the Ombudsman events - Housing Ombudsmanwww.housing-ombudsman.org.uk/residents/mto/	1
Contact us \| Housing Ombudsman Servicewww.housing-ombudsman.org.uk/contact-us/	1
April 2020 - Housing Ombudsmanwww.housing-ombudsman.org.uk/2020/04/	1
September 2022 - Housing Ombudsmanwww.housing-ombudsman.org.uk/2022/09/	1
Decisions Archive - Page 2 of 600 - Housing Ombudsmanwww.housing-ombudsman.org.uk/decisions/page/2/	1
November 2023 - Housing Ombudsmanwww.housing-ombudsman.org.uk/2023/11/	1
January 2023 - Housing Ombudsmanwww.housing-ombudsman.org.uk/2023/01/	1
August 2021 - Housing Ombudsmanwww.housing-ombudsman.org.uk/2021/08/	1

Ensure focus is not fully obscured

Housing Ombudsman

Where this issue has occurred