Heylo-customer-feedback-and-complaints-policy.pdf

HO-self-assessment.pdf

Complaints_Performance_and_Service_Improvement_Report_Board_Response.pdf

heylo_Resales_Application_Form.pdf

HH057_2025_01_31 Annual customer report 2024 -Plain English-.pdf

Heylo-Together-Policy.pdf

Ensure each PDF document has a formally defined title.

## What this means

A PDF title, typically found in the document properties, acts as the official name of the document. This title is used by screen readers and other assistive technologies to provide a clear understanding of the document's content at the outset. It's different from any title or heading text that might appear within the content of the PDF itself.

## Why it matters

1. **Accessibility**: Screen reader users often hear the document title first when they open a PDF. A clear, descriptive title helps them understand what the document is about.
2. **Searchability and Organization**: A proper title makes it easier to search for and organize documents on a computer or network.

## How to fix

1. **Set the Title in Document Properties**: In your PDF editor, access the document properties section and ensure there is a title that accurately reflects the content of the PDF.
2. **Use Descriptive Titles**: Avoid vague titles. Instead, choose titles that clearly and concisely convey the subject or purpose of the document.

## Testing Methodology

Silktide checks the document properties of a PDF to verify that a title is 
specified and not empty.

### Limitations
- **Title Relevance**: While Silktide can detect the presence of a title, it does not evaluate the title's relevance or accuracy in representing the document's content.

## Further Reading

- [WCAG - PDF 18](https://www.w3.org/TR/WCAG20-TECHS/PDF18.html)
- [Setting Titles in PDF Documents](https://www.adobe.com/accessibility/pdf/pdf-accessibility-overview.html)

pdf-no-title

October 2025

September 2025

Heylo Housing Registered Provider Limited

	Title / URL	Issues
	Heylo-customer-feedback-and-complaints-policy.pdfheylohousing.com/downloads/policies/Heylo-customer-feedback-and-complaints-policy.pdf	1
	HO-self-assessment.pdfheylohousing.com/downloads/HO-self-assessment.pdf	1
	Complaints_Performance_and_Service_Improvement_Report_Board_Response.pdfheylohousing.com/downloads/governance/Complaints_Performance_and_Service_Improvement_Report_Board_Response.pdf	1
	heylo_Resales_Application_Form.pdfheylohousing.com/downloads/heylo_Resales_Application_Form.pdf	1
	HH057_2025_01_31 Annual customer report 2024 -Plain English-.pdfheylohousing.com/downloads/Heylo/HH057_2025_01_31%20Annual%20customer%20report%202024%20-Plain%20English-.pdf	1
	Heylo-Together-Policy.pdfheylohousing.com/downloads/policies/Heylo-Together-Policy.pdf	1

Ensure PDFs have a title

Heylo Housing Registered Provider Limited

Where this issue has occurred