First time visit: View without clicking anything

Student Tools | College Planning and Banking Resources | Citizens

Contact Us | Citizens Customer Service | Citizens

Home Ownership Resources and Tools | Citizens

Enter to Win a Citizens Scholarship for College | Citizens

Scholarship Guide for Students & Parents | Citizens

Citizens Student Hub

In College Articles | Study, Save & Succeed | Citizens

Today's Mortgage Rates | Get Prequalified | Citizens

404 Page Not Found | Citizens

Do not link to an anchor on the page that does not exist. For example:
linking to `#content` without a valid destination such as `<body id="content"></body>`.

A common web design pattern is to use a named anchor to show an element via JavaScript, e.g.

```html
<a href="#foo" onclick="$('.bar').toggle();">Click me</a>
<div class="bar">
    This is some content.
</div>
``` 

In these cases, the anchor (`#foo`) should point to the `id` of the hidden element:

```html
<a href="#foo" onclick="$('#foo').toggle();">Click me</a>
<div id="foo">
    This is some content.
</div>
```

This way the semantic intent of the link is preserved, even without JavaScript. 
Note that doing so may require modification to your script, to prevent automatic 
scrolling to the named anchor.

linking-to-anchor-on-page-that-does-not-exist

March 2026

February 2026

Citizens Financial Group

Title / URL	Issues
First time visit: View without clicking anythingwww.citizensbank.com/homepage.aspx	1
Student Tools \| College Planning and Banking Resources \| Citizenswww.citizensbank.com/student/planning-tools.aspx	1
Contact Us \| Citizens Customer Service \| Citizenswww.citizensbank.com/customer-service/contact-us.aspx	1
Home Ownership Resources and Tools \| Citizenswww.citizensbank.com/learning/home-ownership.aspx	1
Enter to Win a Citizens Scholarship for College \| Citizenswww.citizensbank.com/student-loans/scholarship.aspx	1
Scholarship Guide for Students & Parents \| Citizenswww.citizensbank.com/student/scholarships.aspx	1
Citizens Student Hubwww.citizensbank.com/student/overview.aspx	1
In College Articles \| Study, Save & Succeed \| Citizenswww.citizensbank.com/student/articles/in-college.aspx	1
Today's Mortgage Rates \| Get Prequalified \| Citizenswww.citizensbank.com/loans/home-mortgage.aspx	1
404 Page Not Found \| Citizenswww.citizensbank.com/invented-url-for-404-page	1

Avoid linking to anchors that do not exist

Citizens Financial Group

Where this issue has occurred