First time visit: View without clicking anything

Student Tools | College Planning and Banking Resources | Citizens

Contact Us | Citizens Customer Service | Citizens

Home Ownership Resources and Tools | Citizens

Enter to Win a Citizens Scholarship for College | Citizens

Scholarship Guide for Students & Parents | Citizens

Citizens Student Hub

In College Articles | Study, Save & Succeed | Citizens

Today's Mortgage Rates | Get Prequalified | Citizens

404 Page Not Found | Citizens

People using screen readers are not able to see the layout of a form. To make forms
accessible, they must define explicit text labels for each form control. 

Usually the best solution is to use a `<label>` element. The label may be linked to 
by the form control:

```html
<label for="name">Full name</label>
<input type="name" id="name">
```

or the `<label>` can be wrapped around the form control:

```html
<label>
    Full name <input type="name">
</label>
```

Buttons are different, as their labels are specified by the code for the button, e.g.

```html
<input type="submit" value="Send message">
<button>Send message</button>
```

Alternatively ARIA attributes, such as `aria-label` may be used, but this information
will not be conveyed to visual users. For more information, see [W3C's guide to labeling controls](https://www.w3.org/WAI/tutorials/forms/labels/).

Hidden input fields (`<input type="hidden">`) do not require labels.
Note that the `placeholder` attribute 
[should not be used as an alternative to a label](https://www.w3.org/TR/html/sec-forms.html#the-placeholder-attribute),
nor should the `title` attribute.

## Custom roles

Note that this check considers the underlying accessible role of an element, which can be 
different from the tag itself.

For example, this `<div>` has a `role` of `button`, and so is expected to have a label, like
a button would.

```html
<div role="button"></div>
```

form-control-labels

March 2026

February 2026

Citizens Financial Group

Title / URL	Issues
First time visit: View without clicking anythingwww.citizensbank.com/homepage.aspx	1
Student Tools \| College Planning and Banking Resources \| Citizenswww.citizensbank.com/student/planning-tools.aspx	1
Contact Us \| Citizens Customer Service \| Citizenswww.citizensbank.com/customer-service/contact-us.aspx	1
Home Ownership Resources and Tools \| Citizenswww.citizensbank.com/learning/home-ownership.aspx	1
Enter to Win a Citizens Scholarship for College \| Citizenswww.citizensbank.com/student-loans/scholarship.aspx	1
Scholarship Guide for Students & Parents \| Citizenswww.citizensbank.com/student/scholarships.aspx	1
Citizens Student Hubwww.citizensbank.com/student/overview.aspx	1
In College Articles \| Study, Save & Succeed \| Citizenswww.citizensbank.com/student/articles/in-college.aspx	1
Today's Mortgage Rates \| Get Prequalified \| Citizenswww.citizensbank.com/loans/home-mortgage.aspx	1
404 Page Not Found \| Citizenswww.citizensbank.com/invented-url-for-404-page	1

Ensure form controls have labels

Citizens Financial Group

Where this issue has occurred