For Brokers | Chubb

Report a Claim

Individuals & Families in the UK & Ireland - Chubb

Business in UK & Ireland - Chubb

Travel Insurance Insurance in UK & Ireland - Chubb

For Partner Organisations in the UK & Ireland - Chubb

Device Protection Insurance in the UK & Ireland - Chubb

Chubb in Ireland - Office locations

Claims Difference

index

All controls on the page - including links, buttons, and fields - should show when 
they have been selected by the keyboard.

You can confirm this yourself by loading a webpage and using the Tab key to navigate 
through it. Anything you can select should alter its appearance when selected. 
For example, a text field might change color, or have a distinctive border applied. 

This is default behavior for all standard web controls, and so if this issue is appearing
it is because this default behavior has been disabled. Or alternatively, if you have written
your own custom controls, these will need styling to support focus states.

## How to fix

Links and form controls typically define an `outline` CSS style, which ensures
they are highlighted automatically, for example:

```css
input:focus (outline: 2px solid red);
``` 

If you choose to override or disable the default `outline`, you should specify an accessible 
alternative, such as a border or background color.

### Elements appear to change in the browser

Focus states should be defined in CSS alone, and not require JavaScript to work.

Try disabling JavaScript on the page, and see if focus is still visible. If it not,
then the focus state won't work with assistive technologies that don't have a physical
keyboard, e.g. mobile phones.

Some more unusual means of implementing a focus state cannot be detected or measured
automatically. These include:

* Focus implemented via pseudo-elements - such as `::after` or `::before`.
* Focus using `:focus-within` (JavaScript current provides no way to access these).
* Focus cascaded to child elements, e.g. a `<span>` inside an `<a>` tag. We detect
  some of these cases, but there are variations that we cannot detect.

Currently, there is no practical way to assess these focus states automatically.

### Unexpected elements are focusable

You may be surprised to see tags like `<div>` or `<span>` being shown as focusable.
If an element has a `tabindex` of 0 or higher, it becomes focusable. Any HTML tag can be made 
focusable in this way, this is so that custom controls (e.g. your own drop-down menus, or 
sliders) can support keyboard navigation. [Learn more about tabindex on MDN](https://developer.mozilla.org/en-US/docs/Web/HTML/Global_attributes/tabindex).

## Further reading

* [WCAG 2.4.7](https://www.w3.org/WAI/WCAG22/Understanding/focus-visible.html)

ensure-focus-is-visible

January 2025

December 2024

Chubb

Title / URL	Issues
For Brokers \| Chubbwww.chubb.com/uk-en/for-brokers.html	16
Report a Claimwww.chubb.com/ie-en/claims/report-a-claim.html	16
Individuals & Families in the UK & Ireland - Chubbwww.chubb.com/ie-en/individuals-families.html	14
Business in UK & Ireland - Chubbwww.chubb.com/ie-en/business.html	14
Travel Insurance Insurance in UK & Ireland - Chubbwww.chubb.com/ie-en/partners/travel-insurance.html	13
For Partner Organisations in the UK & Ireland - Chubbwww.chubb.com/ie-en/partners.html	13
Device Protection Insurance in the UK & Ireland - Chubbwww.chubb.com/ie-en/partners/device-protection.html	13
Chubb in Ireland - Office locationswww.chubb.com/ie-en/contact-us/locations.html	13
Claims Differencewww.chubb.com/ie-en/claims/claims-difference.html	13
indexwww.chubb.com/ie-en/business/property-casualty.html	13

Ensure controls change appearance when they are selected

Chubb

Where this issue has occurred