Services for transport operators | Capita

Future of customer experience in financial services | Capita

Resources to help telcos, media & tech companies transform CX

Education services for schools, academies and LEAs | Capita

The human-centred way to manage collections | Capita

Services for police forces and the judiciary | Capita

Pensions consulting services | Capita

Sustainability and net zero | Capita

Procurement transformation & delivery services | Capita

Learning and specialised training | Capita learning and development solutions

Do not link to an anchor on the page that does not exist. For example:
linking to `#content` without a valid destination such as `<body id="content"></body>`.

A common web design pattern is to use a named anchor to show an element via JavaScript, e.g.

```html
<a href="#foo" onclick="$('.bar').toggle();">Click me</a>
<div class="bar">
    This is some content.
</div>
``` 

In these cases, the anchor (`#foo`) should point to the `id` of the hidden element:

```html
<a href="#foo" onclick="$('#foo').toggle();">Click me</a>
<div id="foo">
    This is some content.
</div>
```

This way the semantic intent of the link is preserved, even without JavaScript. 
Note that doing so may require modification to your script, to prevent automatic 
scrolling to the named anchor.

linking-to-anchor-on-page-that-does-not-exist

January 2026

December 2025

Capita

Title / URL	Issues
Services for transport operators \| Capitawww.capita.com/transport	21
Future of customer experience in financial services \| Capitawww.capita.com/industries/financial-services	17
Resources to help telcos, media & tech companies transform CXwww.capita.com/industries/telecommunications	13
Education services for schools, academies and LEAs \| Capitawww.capita.com/expertise/education/education-services	9
The human-centred way to manage collections \| Capitawww.capita.com/collections	5
Services for police forces and the judiciary \| Capitawww.capita.com/services/services-police-forces-and-judiciary	5
Pensions consulting services \| Capitawww.capita.com/expertise/pensions/pensions-consulting-services	1
Sustainability and net zero \| Capitawww.capita.com/sustainability-and-net-zero	1
Procurement transformation & delivery services \| Capitawww.capita.com/expertise/procurement	1
Learning and specialised training \| Capita learning and development solutionswww.capita.com/learning-specialised-training	1

Avoid linking to anchors that do not exist

Capita

Where this issue has occurred