Future of customer experience in financial services | Capita

Capita | Data- technology- & people-led business process services

Leading the AI evolution | Capita AI solutions and insight

Local government services | Capita solutions

Place | Creating sustainable, future-ready places | Capita

Education services for schools, academies and LEAs | Capita

Procurement transformation & delivery services | Capita

Pensions consulting services | Capita

Public Services Procurement Frameworks | Capita

Pensions administration, technology & consultancy | Capita

Lists (e.g., `<ul>` or `<ol>`) should only contain list items (`<li>`) as a direct descendant 
to ensure that screen readers can accurately report the amount of items contained in the list. 

## Example

In the following example, some screen readers would say this list has two items, instead of 
four: 

```html
<ul>
    <div class="some_class">
        <li>Example 1</li>
    </div>
    <div class="some_other_class">
        <li>Example 2</li>
        <li>Example 3</li>
        <li>Example 4</li>
    </div>
</ul>
```

To fix this, you would need to remove the `<div class="some_class">` and 
`<div class="some_other_class>` elements and ensure only `<li>` list items remain.

## Further reading

The [formal specification for the list element](https://developer.mozilla.org/en-US/docs/Web/HTML/Element/ul)
shows what is and is not permitted inside an `<ul>` and `<ol>`.

See [Technique H88](https://www.w3.org/TR/WCAG20-TECHS/H88.html) for more information.

list-not-following-semantics

September 2025

August 2025

Capita

Title / URL	Issues
Future of customer experience in financial services \| Capitawww.capita.com/industries/financial-services	5
Capita \| Data- technology- & people-led business process serviceswww.capita.com/	5
Leading the AI evolution \| Capita AI solutions and insightwww.capita.com/services/ai-leading-evolution	5
Local government services \| Capita solutionswww.capita.com/local-government	5
Place \| Creating sustainable, future-ready places \| Capitawww.capita.com/place	5
Education services for schools, academies and LEAs \| Capitawww.capita.com/expertise/education/education-services	5
Procurement transformation & delivery services \| Capitawww.capita.com/expertise/procurement	5
Pensions consulting services \| Capitawww.capita.com/expertise/pensions/pensions-consulting-services	5
Public Services Procurement Frameworks \| Capitawww.capita.com/services/public-services-procurement-frameworks	5
Pensions administration, technology & consultancy \| Capitawww.capita.com/expertise/pensions	5

Ensure lists are marked up correctly

Capita

Where this issue has occurred