Future of customer experience in financial services | Capita

Leading the AI evolution | Capita AI solutions and insight

Local government services | Capita solutions

Place | Creating sustainable, future-ready places | Capita

Education services for schools, academies and LEAs | Capita

Procurement transformation & delivery services | Capita

Pensions consulting services | Capita

Public Services Procurement Frameworks | Capita

Pensions administration, technology & consultancy | Capita

Capita | Data- technology- & people-led business process services

All interactive components on a page, such as buttons or menus, should be far enough apart 
from other interactive areas, to avoid them being used by mistake. 

This ensures people with motor impairments can easily click or tap on the right element.

## How to fix

* Ensure all interactive elements are at least 24 CSS pixels wide and tall
* OR ensure there is at least 24 CSS pixels (minus the width and height of the element)
  between each interactive element

## Methodology

This check is run on both the mobile and desktop versions of every page. Results
for each may differ.

1. All interactive elements are identified, including buttons, links, and form controls.
2. If an element is not normally visible, it is ignored. This includes elements which
   are positioned offscreen or cropped (e.g. for 'screen-reader only' text).
3. If an element is larger than 24 CSS pixels in both dimensions, it passes.
4. Otherwise, the element is compared to all other elements on the page.
5. The minimum horizontal gap between the element is calculated as 24 CSS pixels,  
   minus the width of the element.
6. The minimum vertical gap between the element is calculated as 24 CSS pixels,  
   minus the height of the element.
7. If another element falls within the minimum horizontal or vertical gap, the 
   element fails, unless both are links that point to the same place.

## Further reading

* [Target Size (Minimum)](https://www.w3.org/WAI/WCAG22/Understanding/target-size-minimum.html)
* [Technique C42 - Using min-height and min-width to ensure sufficient target spacing](https://www.w3.org/WAI/WCAG22/Techniques/css/C42)

ensure-minimum-target-size

September 2025

August 2025

Capita

Title / URL	Issues
Future of customer experience in financial services \| Capitawww.capita.com/industries/financial-services	1
Leading the AI evolution \| Capita AI solutions and insightwww.capita.com/services/ai-leading-evolution	1
Local government services \| Capita solutionswww.capita.com/local-government	1
Place \| Creating sustainable, future-ready places \| Capitawww.capita.com/place	1
Education services for schools, academies and LEAs \| Capitawww.capita.com/expertise/education/education-services	1
Procurement transformation & delivery services \| Capitawww.capita.com/expertise/procurement	1
Pensions consulting services \| Capitawww.capita.com/expertise/pensions/pensions-consulting-services	1
Public Services Procurement Frameworks \| Capitawww.capita.com/services/public-services-procurement-frameworks	1
Pensions administration, technology & consultancy \| Capitawww.capita.com/expertise/pensions	1
Capita \| Data- technology- & people-led business process serviceswww.capita.com/	1

Ensure interactive components are far enough apart

Capita

Where this issue has occurred