Insurance Claims Management | Aon

Claims and Client Services | Aon

Better Decisions | Aon

Risk Management | Aon

Environmental Insurance | Aon

Matching Risk to Capital | Aon

Capabilities | Aon

Cyber Resilience | Aon

Mergers and Acquisitions (M&A) and Transaction Solutions | Aon

Risk Retention | Aon

Users must be able to magnify the contents of a web page by up to 200%. In modern 
browsers this is almost always possible unless the page chooses to disable it.

Websites should avoid using the meta viewport tag to disable pinch-to-zoom. This behavior
is highly discouraged for accessibility and usability on mobile devices.

Generally the code causing this issue looks like this:

```html
<meta name="viewport" content="width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=no" />
```

Here the use of `user-scaleable=no` asks the browser not to allow user zoom. 

iOS no longer allows websites to disable pinch-to-zoom, and ignores this part of the
viewport tag. Therefore to replicate this issue you must use an Android device.

ensure-text-can-resize

September 2025

August 2025

Title / URL	Issues
Insurance Claims Management \| Aonwww.aon.com/en/capabilities/claims-management	1
Claims and Client Services \| Aonwww.aon.com/en/capabilities/reinsurance/claims-and-client-services	1
Better Decisions \| Aonwww.aon.com/en/	1
Risk Management \| Aonwww.aon.com/en/capabilities/risk-management	1
Environmental Insurance \| Aonwww.aon.com/en/capabilities/risk-transfer/environmental-insurance	1
Matching Risk to Capital \| Aonwww.aon.com/en/capabilities/reinsurance/matching-risk-to-capital	1
Capabilities \| Aonwww.aon.com/en/capabilities	1
Cyber Resilience \| Aonwww.aon.com/en/capabilities/cyber-resilience	1
Mergers and Acquisitions (M&A) and Transaction Solutions \| Aonwww.aon.com/en/capabilities/mergers-and-acquisitions	1
Risk Retention \| Aonwww.aon.com/en/capabilities/risk-retention	1

Ensure pinch-to-zoom is enabled

Aon

Where this issue has occurred